PRIVACY POLICY
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how MDEcart and its affiliates, group companies, and related parties (collectively “MDEcart, we, our, us”) collect, use, share, or otherwise process your personal data through the MDEcart website www.mdecart.com, its mobile application, and m-site (hereinafter referred to as the “Platform”).
While you can browse sections of the Platform without the need of sharing any information with us, please note that we do not offer any product or service outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms, and agree to be governed by the laws of India, including but not limited to laws relating to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store information provided by you from time to time. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate mandatory fields and optional fields. You always have the option to not provide data by choosing not to use a particular service, product, or feature on the Platform.
We collect and analyze your personal data relating to your buying behavior, browsing patterns, preferences, and other information that you choose to provide. This helps us conduct research on user demographics, interests, and usage trends to provide a better user experience. Additionally, this data may be aggregated and shared with our affiliates, group companies, business partners, and third parties who support our services.
Personal information we may collect includes (but is not limited to):
Name, email address, mobile number, and shipping/billing address
Payment information such as credit/debit card or UPI details
Government-issued IDs (if required for compliance or KYC)
Communications you send us (emails, chats, feedback, etc.)
We may also collect information automatically, such as your IP address, device/browser information, location, and browsing history on our Platform.
Use of Demographic/Profile Data/Your Information
We use your personal data to:
Process and fulfill orders
Deliver products and services
Process payments and issue invoices
Communicate with you regarding orders, promotions, and offers
Improve customer experience and resolve disputes
Conduct surveys, analytics, and marketing campaigns
Detect and prevent fraud or unauthorized use
Comply with applicable laws and regulatory obligations
Cookies
We use cookies and similar technologies to analyze traffic, customize your experience, and deliver relevant promotions. Cookies do not contain personal data, but they help us identify user sessions and enhance security. You may decline/delete cookies from your browser settings, but certain features of the Platform may be unavailable as a result.
Sharing of Personal Data
We may share your personal data with:
Group companies and affiliates of MDEcart
Business partners, payment gateways, logistics providers, and vendors involved in fulfilling your orders
Third-party analytics and marketing partners for improving your shopping experience
Regulatory or law enforcement authorities if required under applicable law
Successors or acquirers in the event of a merger, acquisition, or restructuring
Please note, once your data is shared with third parties, their privacy practices will apply, and we encourage you to review their policies.
Security Precautions
We maintain reasonable physical, electronic, and procedural safeguards to protect your personal data. While we strive to ensure secure transmission, data exchange over the internet can never be 100% secure. By using our Platform, you accept the inherent risks of data transmission online.
Choice/Opt-Out
You may opt out of receiving non-essential (promotional/marketing) communications from us by adjusting your notification preferences on the Platform or contacting us directly.
Advertisements on the Platform
We may display personalized ads through trusted third-party advertising partners. These companies may use anonymized information about your browsing activity to serve relevant ads. You can opt out of personalized advertising through your device settings.
Children’s Information
Use of our Platform is permitted only to individuals who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly collect personal data from children under 18 years. If you believe we have collected such data, please contact us for deletion.
Data Retention
We retain your personal data only as long as necessary for business, legal, or compliance purposes. In certain cases, anonymized data may be retained for analytics and research.
Your Rights
You have the right to:
Access, correct, or update your personal data
Request deletion of your personal data (subject to legal/regulatory exceptions)
Withdraw consent for non-essential processing
To exercise these rights, please write to us at the contact information provided below with the subject line “Privacy Request”.
Your Consent
By using our Platform, you consent to the collection, use, and sharing of your personal data in accordance with this Privacy Policy. If you disclose personal data of others, you represent that you have authority to do so.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated through email or a notice on the Platform.
Contact Us
For any questions, concerns, or grievances, please contact:
Grievance Officer
Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer for MDEcart.com are provided below:
Mr. Sarthu Philip
Designation: Senior Manager
MDEcart.com
Email: support@mdecart.com
Phone:9188917266
Address: 440/M pathnaruparayil Arcade,Chalukunnu, Kottayam,Kerala 686001
Email:privacy.grievance@mdecart.com
Customer Support
If you have a query, concern, or complaint in relation to the collection or usage of your personal data under this Privacy Policy, please contact us at:
privacy.grievance@mdecart.com
For any product or service-related queries or complaints, you can reach our customer support team by visiting:
https://www.mdecart.com/helpcentre
Here, you can select your order/service and choose the “Need Help” option to raise a reques